Resolved - In preparation for the OMC upgrade on August 4th, 2021, the OMC database servers were synchronized 24 hours prior to the OMC upgrade (August 3rd, 2021 at Midnight PT), which was expected to last for 5 hours, however, during the database sync, the sync process was taking longer than the expected window and was stopped. Users have also reported that the communication between eNB and CPE stopped, and user traffic was impacted. We are currently investigating to see what could have caused the issue and will update all channels as information becomes available.

UPDATE: We are still investigating internally. We did however find that we had to manually sync some eNBs that were still Inactive. If anyone is still experiencing issues with the OMC connection or their eNBs being Inactive, the issue may be recovered by performing a manual sync on the eNB. To perform the manual synchronization, navigate to OMC>Monitor page and click the options (ellipsis) button next to the respective eNB SN and then click Actions>Synchronize. (edited)
Aug 3, 11:38 CDT