CloudCore OMC management-plane interruption

Incident Report for Baicells Technologies

Resolved

An Azure NSG rule applied during migration preparation restricted traffic to OMC/TR-069 endpoints, causing intermittent device heartbeats and portal access. Change rolled back; services recovered at 11:05pm CDT. Additional change controls and off-hours maintenance windows are in place.
Posted Sep 14, 2025 - 22:00 CDT